From Service to System: Dining’s Fork in the Road

I work in hospitality. And lately I’ve been watching the “middle” thin out. A few years ago, guests who weren’t “the target crowd” still came in—curious, occasionally intimidated, but excited. You could feel the moment when someone discovered that a good bar or restaurant isn’t a private club: it’s a public space where taste, warmth,…

How Might Technology Change Our Dining Experience in the Future?

Technology is set to transform the way we dine at restaurants, making it more seamless, personalized, and efficient. Imagine walking into a restaurant where you are instantly recognized by a digital system that greets you by name and knows your preferences. Digital menus displayed on tablets or screens will adapt to your tastes, suggesting dishes…